Refund policy
Refunds
We have a 30-day return policy, which means you have 30 days from the day your item is delivered to request a FULL refund. This 30-day return policy is in effect down to the very day you receive your item.
(Example: If you item is delivered on Aug. 5th, you have until Sept. 5th to request a full refund. No refund or return will be granted if you request a return or contact us on Sept 6th.) If you go over the 30-day mark, NO return or refund will be granted at all and all sales will be final.
This full refund does NOT include:
- extra shipping charges (Example: expedited shipping)
- custom tax, delivery duties and fees
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jaycravedesigns@gmx.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jaycravedesigns@gmx.com. Please note that returns will need to be sent to the following address: [115 River Oaks Dr, Ste B - 1012 Tarboro, NC 27886]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Contact us FIRST to request a return and before you send us back the item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at jaycravedesigns@gmx.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-Refundable Items
Certain items cannot be returned at all for any reason at this time. Such items are:
- perishable goods (such as food, flowers, or plants),
- custom products (such as special orders or personalized items)
- personal care goods (such as beauty products)
- digital downloads
- swimwear (swim trunks, bathing suits)
- undergarments (underwear, boxers, bras)
- furniture (tables, chairs, rugs)
- shipping costs (including shipping upgrades, options, extra custom and delivery costs)
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Always check each item description to see if the item is non-refundable. If an item is non-refundable, it will be stated in the item's description.
Unfortunately, we cannot accept returns on sale items or gift cards either.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancelations
Cancellations are not accepted.
Contact us if you need to make a change to your order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.